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Montgomery County government ransomware attack...

9/19/2017

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You've probably seen the news today about the Montgomery County government being hit with ransomware.  Local news has this article about it. 

But what is ransomware?
Ransomware is a form of malicious software that locks up the files on your computer, encrypts them, and demands that you pay to get your files back. Wanna Decryptor, or WannaCry, is a form of ransomware that affects Microsoft’s Windows operating system. The variant that hit Montgomery County is known as the SamSam ransomware.  When a system is infected, a pop up window appears, prompting you to pay to recover all your files within three to seven days, with a countdown timer on the left of the window. It adds that if you fail to pay within that time, the fee will be doubled, and if you don’t pay within seven days, you will lose the files forever. Payment is accepted only with Bitcoin.

How does it spread?
According to the US Computer Emergency Readiness Team (USCRT), under the Department of Homeland Security, ransomware spreads easily when it encounters unpatched or outdated software. Experts say that WannaCry is spread by an internet worm -- software that spreads copies of itself by hacking into other computers on a network, rather than the usual case of prompting unsuspecting users to open attachments. It is believe that the cyber attack was carried out with the help of tools stolen from the National Security Agency (NSA) of the United States.

Some forms of malware can lock the computer entirely, or set off a series of pop-ups that are nearly impossible to close, thereby hindering your work.

What can be done to prevent this?
The best way to protect your computer is to create regular backups of your files. The malware only affects files that exist in the computer. If you have created a thorough backup and your machine is infected with ransomware, you can reset your machine to begin on a clean slate, reinstall the software and restore your files from the backup. According to Microsoft’s Malware Protection Center, other precautions include regularly updating your anti-virus program; enabling pop-up blockers; updating all software periodically; ensure the smart screen (in Internet Explorer) is turned on, which helps identify reported phishing and malware websites; avoid opening attachments that may appear suspicious.

If you are not sure if you're protected, I offer services that can help you determine your risk.  My ProActive Care Services​ can help prevent ransomware from getting into your system.  Contact me to discuss your concerns and let me help you protect your files.
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Loving your laptop

5/7/2016

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Heat Is Your Enemy
The cooling system is very simple: an internal fan draws air in through inlets on the underside or rear, over the hot components and out through another vent in the side or rear. If these vents are blocked the laptop will overheat; sensors inside the computer will turn the fan speed up to compensate and eventually force the laptop to switch off. If the fan stops turning, the show’s over. When working, place your laptop on a clean, smooth surface. A dirty environment can cause a build up of dust and dirt around the vents and fan. Don’t place it on the bed or on carpet or other soft, uneven surfaces. An uneven surface can block the vents. 

Switch Off First
The primary storage in your laptop is the hard disk drive. It is a precision mechanical device. It looks a little like a cd player or a record player. The read/write head hovers over the magnetic surface of the disk at about 5-10 nanometers. If the computer is knocked, the head can hit the surface and damage it causing permanent data loss and making the computer unreliable. To avoid this you should always make sure the laptop is fully powered down before you transport it or put it in your carry bag or backpack. When the computer is powered down the read/write head of the drive is parked away from the disk surface and locked down so a knock is less likely to cause any damage.

Regular Maintenance
Give your laptop a regular clean out using low pressure compressed air around the keyboard and vents. Once a year a clean out inside the case is also a good idea. My ProActive Care - PC Refresh service includes this, if you would like it done professionally. This will keep the temperature down and improve reliability.

Have You Tried Turning It Off and On Again?
Many normal Windows maintenance tasks and updates require a restart. Sometimes Windows or your applications get stuck in a way that makes them seem broken or the computer is getting sluggish and unresponsive. Sometimes, the way to fix these little annoyances is to perform a full shutdown and restart of Windows. This is not the same as putting the laptop to sleep by closing the lid. I’ve often fixed seemingly broken printers, wifi, networks etc simply by doing a Windows restart.

Backup Often
If you have stuff on your laptop you simply can’t afford to lose then you should be backing up every day. Depending on the level of stress you experience thinking about total data loss, it may be advisable to set up a multi-level backup plan that involves daily and weekly backups, onsite backup, offsite backup and cloud backup. Nothing is guaranteed and the more backups you have the better your chances of recovering in the event of disaster.  I recommend Backblaze as a good online backup solution.  If you need managed backup, I also offer my ProActive Care - Backup service.  With my ProActive Care service, I will monitor the system to ensure that backups are being performed on a regular basis, and can alert you to any issues.

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How to choose a strong password

4/23/2016

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Welcome to PC Tech for Hire, Montgomery Alabama's dependable residential and small business computer repair and service provider.

A good password is the cornerstone of your security in any computer profile or online account. If your password fails you, it could mean a loss of important information, a violation of your privacy, or even a significant loss of money. With this in mind, PC Tech for Hire would like to offer the following tips to help assure that your accounts are protected by a password that is capable of foiling unscrupulous users.
Avoid Lazy Passwords
A good password should be at least eight characters, preferably with a mix of letters and numbers. Far too many people end up using the same passwords, which makes them very easy targets for hackers. Look at some of the most common passwords to make sure you’re not using one of them:
  1. 123456
  2. password
  3. 12345678
  4. qwerty
  5. abc123
  6. 123456789
  7. 111111
  8. 1234567
  9. iloveyou
  10. adobe123
  11. 123123
  12. admin
  13. 1234567890
  14. letmein
  15. photoshop
  16. 1234
  17. monkey
  18. shadow
  19. sunshine
  20. 12345
  21. password1
  22. princess
  23. azerty
  24. trustno1
  25. 000000
Ideally, the password should be something that cannot be found in any dictionary. Try to come up with something that only has meaning to you. Names of loved ones, your company name, your SSN, or a variation on your username are a big no-no, but nonsense words are a plus. Consider creating a word from a favorite adage of yours, like making “2eih2fid” out of “To err is human, to forgive is divine”; such a password is easy to remember but difficult to crack.
Change Your Password Frequently
It is recommended that you change the passwords protecting your sensitive information every thirty to ninety days. This helps to assure that, even if somebody has gained access to your account without you knowing, he or she will not be able to retain access for too long.
Safeguard Your Password
It seems like common sense, but some people still can’t keep their passwords to themselves. This means more than just not telling other people what your password is; it also means not writing it under your laptop, or on a post-it note attached to your screen.
Password Managers
The absolute best option for choosing the best passwords is to use a password manger that has a password generator built in.  With a password generator, you can have longer more cryptic passwords.  And, because it is a password manager, it will also store the password information for each site you have an account on.  My recommended password manager continues to be LastPass.

As always, if you need any assistance with choosing passwords or if you have become infected with a virus or have any computer question, don't hesitate to contact me.
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PUPs - Cute name, disastrous results

2/20/2016

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Welcome to PC Tech for Hire, Montgomery Alabama's affordable residential and small business computer repair and service provider.

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I've talked about PUPs before, but if you missed the series of articles and have ever wondered what a PUP is, here it is: PUP stands for Potentially Unwanted Program, and is considered to be a form of malware. While they are not quite the same thing as standard viruses, they’re still not a good thing. PUPs are those programs that scoot in almost completely unannounced through downloads, usually as software bundles. Once installed, they will usually start harassing users pretty aggressively about one thing or another: your memory is low, you have outdated drivers that need to be fixed immediately, your system is insecure, etc. etc. (and as you might have guessed, these are all false and they want money to “fix” said problems). They may also start hijacking your browser to give you funny search engines, ads galore, and redirect you to websites you didn’t ask for. Sadly, even Macs are no longer immune from this problem. PUPs can be hard to catch before the fact, and even harder to remove after the fact, so I have a couple of recommendations to keep these things off your system. My number one recommendation is to use Chrome with Adblock exclusively. This particular combination will fend off a lot of unwanted drive-by installs. After that, I recommend fine-tuning your antivirus to actively look for PUPs in its sensitivity settings. Finally, I highly recommend installing a little program called Unchecky. This small program runs in the background, making sure that nothing tries to slip in when you’re installing something downloaded from the internet. It does a great job, and it’s free!

​If you think you might have a few PUPs on your system, and aren't sure how to get rid of them, give me a call!  My standard virus removal service will eradicate those pesky PUPs, and any other viruses or malware you may have.  And if you contact me and mention this blog entry, I'll perform the virus removal service for FREE, with the purchase of a year of my ProActive Care - Antivirus service.  The antivirus service I use includes PUP detection right out of the box.  And, you'll have peace of mind knowing that your PC Tech is constantly monitoring the system and making sure it's eliminating threats to your computer.  CLICK HERE to take advantage of this offer!  I look forward to hearing from you!

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Better Email

2/13/2016

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Welcome to PC Tech for Hire, Montgomery Alabama's trusted residential and small business computer repair and service provider.

Many people have the same email address they received when they signed up with their internet service provider (usually AT&T or Charter) years ago and are surprised to learn I am not a big fan of ISP-provided email addresses. But why? It’s free and it works! Well…it has a number of potential problems. A big issue with ISP email addresses is that the lack of features makes it hard to do some things. Some ISP mail services are still POP only (a very old protocol that makes a real mess if you want to check your mail on more than one computer), and some have very limiting attachment restrictions (do you feel like sending five different emails because your ISP’s mail server only lets you attach two or three at a time?). ISP email also doesn’t give you very much room and then it just starts bouncing your mail when it’s full. Unfortunately, there isn’t much you can do about these problems. But you can get an email account where these things aren’t a problem. Check from anywhere, send huge attachments, don’t worry about cleaning out your inbox—these are just some of the advantages with email accounts like Gmail (the one I recommend!). But…what about all my contacts?? Do I really have to email each and every one of them about my new email address? Nope! A simple mail forward takes care of this problem. I can set all of your ISP email to forward to your new account so you won’t miss a thing. And over time, as people respond to your new address, they get in your contact list and your old address fades from everyone’s memory. As a bonus, Gmail is very, very good at catching spam. (http://www.wired.com/2015/07/google-says-ai-catches-99-9-percent-gmail-spam)

​Let me know if you would like assistance when setting up a Gmail account.  Contact me to schedule an appointment.

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Windows 10 – Ten Things to Consider

2/6/2016

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Welcome to PC Tech for Hire, Montgomery Alabama's dedicated residential and small business computer repair and service provider.

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As you’ve probably heard, the big news in the tech world is the release of Windows 10. You may have seen the little icon in your system tray about it, and clicking on it brings up a box with more information. If you have done this, you may have noticed the part where Microsoft says ”free.” While this is definitely a welcome change, Microsoft has put out a lot of mixed messages about what that means and how the upgrade to Windows 10 will actually work. The best suggestion I can make is to wait for now. Here’s why:
  1. Windows 10 is bound to be a tremendous improvement over Windows 8. So much so that they decided to skip the “9” in the series! But it is so new, techs have not really had a chance to test it much and discover all its idiosyncrasies. (Although there is one big one we know about that I will talk about in #7).
  2. Backups are going to be very important. If there is any kind of problem with the upgrade, you’re going to need them. All your backups need to be checked and if you don’t have any at all yet, this is the perfect time to have me help you get those up and running.
  3. I do not recommend upgrading to 10 the “easy” way. As a fellow tech said recently, “Windows is only as stable as the foundation it is built on. If your current Windows is not 100% clean and robust, the upgrade won’t be either.” The best bet is to have me install from scratch—that way you’re not bringing old problems with you.
  4. If you still want to do the upgrade yourself, backups are going to be very, very important. In fact, I would advise a clone (image) of your hard drive be done first. That way you can revert to your old system if something goes wrong.
  5. Microsoft says that once the upgrade is complete, you'll have 30 days to revert back to your previous operating system.  This is assuming you have plenty of hard drive space.  And if you're running out of space, the backup may be deleted before the 30 days is up.
  6. If you don’t have any recovery discs made, now is the time! These should be done whether you upgrade or not, because well, disasters happen. I will include this service free with any Windows 10 installation.
  7. It has a few bugs and some minor things that need tweaking. One of those things is a new feature Microsoft has included called “Wifi Sense.” Meant to be a convenience, it unfortunately shares your wifi password with all of your contacts by default unless you turn it off. (It is switched ON by default!). So, one of the first tweaks I would make is turning that little security hazard off.
  8. Some features will be gone and/or different. A few things disappearing: Windows Media Center, desktop gadgets, and all floppy drive support. Solitaire will be gone as well but can be added back with the MS App store. New additions include the new web browser called Edge (Internet Explorer is still there, just not as the default browser), a new Start Menu, and Cortana—a digital assistant much like Apple’s Siri.
  9. If you’re on the fence: if you have had any serious viruses or rootkit infections recently, and your system can handle the upgrade, I would recommend moving to Windows 10 with a reformat at some point (my preferred method, stated in #3). Not only will your system get a new lease on life with a new OS, but any hidden malware will go poof. It’s good for peace of mind.
  10. Microsoft’s pricing scheme for Windows 10 is that the upgrade is available for free until July 28th of this year (one year after it's public release). The license cannot be transferred to another machine, as it is tied to the hardware in your computer.  Otherwise, the prices will likely be about what they have been for Windows 8 ($120 for the Home version). 
If you are interested in having your PC upgraded to Windows 10, contact me for scheduling.  I'll make sure everything (that can run on Windows 10) is moved over.  I can provide training, as well, for those who are still unsure about how to use Windows 10.  

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Hard drives (HDD) vs Solid state drives (SSD): Which one is right for you?

11/20/2015

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Welcome to PC Tech for Hire, Montgomery Alabama's dependable residential and small business computer repair and service provider.

Both hard drives and solid state drives are devices used for storing your data; such as photos, music and software. While they do the same thing, there are pros and cons for each one due to the nature in which they store data.

Hard Drives

The main advantage of a hard drive is storage capacity, you can often find a hard drive with a storage capacity of several terabytes (you can store roughly 200 movies on a terabyte hard drive). Inside each hard drive, is lots of spinning parts and it is the speed of these spinning parts that determine how quick your computer can open your files such as pictures, word documents and music.
However, as a hard drive fills up with data, files can become scattered across the hard drive. This can result in a sluggish feel to the device you are using.

Solid State Drives

Solid state drives are built for speed. They do this by storing the data on them using a motionless technology, meaning there are no moving parts. This means the data can be accessed almost instantly. They are also ideal for laptop users as HDDs can be easily damaged if you move your laptop while still powered on. They also use less power than traditional hard drives meaning your battery lasts a lot longer.
The downside to SSDs is the cost. They are a little more expensive compared to traditional hard drives. If you are not using all of your existing drive space, then seriously consider swapping it for an SSD. It is much faster compared to traditional drives, and you can use your existing hard drive, as a external drive, for backups, so it does not go to waste.

So which one should I choose?

The bottleneck on most computers comes from the hard drive, so if you are looking at speeding up and improving the performance of your computer, and have less than 200GB of data you want to keep, it’s worth upgrading to an SSD. However, if you have a lot of data and want to keep costs down, an HDD is perfectly fine.

Thinking about upgrading to an SSD drive?  Give me a call if you need assistance.  Of if there is anything I can do for you, just click on my contact page to contact me.

Have you liked my Facebook page yet?  For a limited time, get 10% off your next service call by liking my page.


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Is Paid Anti Virus Protection Worth the Money?

11/14/2015

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Welcome to PC Tech for Hire, Montgomery Alabama's affordable residential and small business computer repair and service provider.

When it comes to anti virus & spyware programs, just how much difference is there between the paid for versions and the free ones?
In the “olden days” when computer viruses were just beginning to hit their heyday, you had to pay for all virus protection software. Nowadays, there are plenty of free virus protection programs available for users to download from the Internet. There are also many paid programs available, so you may be wondering whether you need to pay for virus protection software or if the free programs are adequate.

To answer that question, you need to determine what your virus protection needs are and in what capacity you will be using your virus protection program. For example, the majority of free programs are designed for personal home use only, not for business use. So if you’re looking for virus software for your business, you’ll have to purchase a licensed version. There are several other differences between the paid and free versions as well. 

Performance
The main reason you install virus protection software is to protect your computer against viruses, which can harm your computer. Tests have shown that both the free and the paid virus protection programs perform comparably in terms of detecting viruses on a computer. While this is incredibly important, there are other types of malicious programs and components that can infect your computer and cause irreparable damage or steal personal information. Detection and removal of spyware, malware and other nasty items is where the paid programs shine.

Most of the free programs also detect malware, but the paid programs do a better job and detect more of the little nuisances, which means your computer is cleaner and your information is safer if you’re using a paid program.

Additional Features 
Another way paid virus protection wins over users is by offering additional features. When comparing virus protection programs, you should take a look at these added features and see if any of them appeal to you. Examples of added features include parental controls, enhanced spam filters and identity theft protection. Avast’s paid program, Internet Security 6 Package, even opens up a new desktop for sensitive information, such as online banking, so other programs cannot steal account numbers or passwords.

Support 
One of the major differences between free and paid virus programs is the customer support. Support is typically lacking or nonexistent with free programs because there is no money being exchanged. You may find a FAQ section on the company’s Web site or a limited help section built into the program, but the companies offering free software typically do not invest much money in support for these free programs.

Paid programs, on the other hand, typically offer online and phone support for users. While you may not consider support to be a big deal, keep in mind that the free programs are often a bit more difficult to operate and navigate. If you decide on a free program, but are unable to set it up properly, it is useless.


If you’re still unsure of whether to go with free or paid virus protection, think about how you use the Internet. For users who are frequently downloading files and surfing a wide range of sites, a higher level of protection is warranted. For people who do minimal surfing, do not download many files and do not use credit cards online or engage in online banking, a free version is most likely fine. You could always see if the paid program you like has a free trial and compare it to a free program for yourself. That way you’ll know if it’s worth spending the money each year for the paid version.

With my antivirus protection service, ProActive Care - Antivirus, I also include the benefit of monitoring the system.  This is something that medium to large businesses are able to do, but is rarely available for home users.  On a daily basis, I personally check the antivirus system to make sure my clients are virus free.  If I notice an issue, a quick call to my client will usually resolves the issue.  My service also includes free virus removals, if something happens to get past the system.  My service is business class protection at residential pricing.  Contact me for a free trial of the service!

Good luck, and stay clean from those malicious viruses!
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What You Need in a Home Wireless Router

9/26/2015

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Welcome to PC Tech for Hire, Montgomery Alabama's affordable residential and small business computer repair and service provider.

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A wireless router is quickly becoming one of the most critical pieces of electronic equipment in most homes.  Serving as a virtual gateway to both the home network and the internet, we have become increasingly more dependent upon this device than ever before.  Whereas just a few years ago the only things connected to a router were one, or perhaps 2 computers, in many homes today we have gaming consoles, smart phones, tablets, printers, smart TV’s and streaming media devices (e.g. Roku, Apple TV, etc.), appliances, as well as laptop and desktop computers all requiring access to the internet.  An older router can become a bottleneck as all of these devices compete for bandwidth.  If your router is more than a few years old, you may want to consider replacing your device with one which will better serve your home networking needs.  

What is a router and why do I need one?
Quite simply a router allows information from devices on one network (e.g. your home network) to connect to devices on another network (e.g. the internet), either via wires (Ethernet cable) or wirelessly.   A home router may be a separate piece of equipment from the modem (the appliance which actually connects you to the internet), or the router and modem may be combined into one unit.  If you have multiple devices which need to access each other or the internet, you need a router.  



Your First Consideration:  Buy or Rent?
Many folks choose to use whatever piece of equipment that is supplied by their Internet Service Provider (ISP).  What they may not be aware of, though, is that there is usually a monthly charge of between $8.00-$10.00 to “rent” this device.  While that might not seem like a lot of money, over time those monthly charges accumulate and supersede the actual value of the device many times over.  The good thing about this arrangement is that if the modem/router exhibits problems or stops working, customers can usually get a replacement at no charge.  However, most home modems and routers have fairly basic settings, do not offer the latest features and cannot always be configured the way that the customers may prefer.  Therefore, it may be a good idea for home users to purchase their own equipment.  Routers, like many other electronic gadgets, have come down in price significantly over the past few years.  However, it can be a little intimidating for many folks to know just what to buy, especially since routers range in price from $40.00-$250.00.  Let’s take a look at the differences.

Breaking down the specs:

Single Band or dual band: Remember that routers are basically small radio transmitters and receivers.  Most routers broadcast on either one or two frequencies:  2.4 Ghz and 5 Ghz.  Older routers (802.11b/g standard) only use 2.4 Ghz band. Routers utilizing the N wireless standard can broadcast on both bands (sometimes called mixed mode).  While many wireless devices, including things like baby monitors and garage door openers, can cause signal interference on the 2.4 Ghz band, it does offer greater coverage than the 5 Ghz band.  Newer routers which use the 802.11ac standard only use the 5 Ghz.

Wireless standards: b/g, n, ac – The oldest wireless standard in common use today is the b/g standard.  Most new devices (bought within the past 3-4 years), utilize the N standard.  The ac standard has come out within the past couple year, though not all equipment (phones, computers, tablets, etc.) are using this standard yet. While this alphabet soup of standards can be confusing, just remember that the more recent standards offer better performance (faster data throughput, more devices communicating simultaneously) and greater coverage (i.e. you can be further away from the router and still connect.)

Mbps:  The speed at which data travels over the network via the wireless signal is called Megabits per second.  Older routers which utilize the b/g standard typically provided 54 Mbps throughput.  However, this could be less the further away you are from the router. The newer standards, N and ac, are advertising 150 Mbps, 300 Mbps or even higher.  However, whether or not you actually get these speeds will depend on whether or not the router and the wireless device you are using (phone, laptop, etc.) are both operating on this standard.  That is, if you have a fast, new router, but if you have older wireless equipment on the other end, the connection will not be any faster.  

Security standards: All new routers being sold today have WPS2 wireless encryption.  This enables home users to “lock down” their wireless networks so that only users who have the password to the router can connect to the network.  

Extras:
Many of the differences in prices for routers are due to the extra bells and whistles that they offer.  The higher-priced ones, of course, usually offer more features or provide greater coverage and performance.  Many routers today actually allow two separate networks – a regular internal home network in which all of the devices (computers, printers, etc.) are permitted to “talk” to each other, and a guest network (with a separate password) which only grants users access to the internet.  It can be helpful to offer guest network access to visitors in your home who only need internet access for a short time.  Some routers include USB ports into which you can plug a flash drive or external hard drive.  Router configuration settings can be saved to these removable devices and they can also be configured to share the storage space across the network.  Likewise, some routers offer slots for SD cards (commonly used in cameras, phones, tablets, computers, etc.) to make sharing data on the network a little easier.  For those who need their wireless network to cover a large area, such as two floors in a home, some routers offer a bridge mode which essentially allows them to re-broadcast the signal from another router, thereby extending the range of the wireless network. 

Though router manufacturers have attempted to make setting up a new router less complicated, it can still be intimidating for many home users to navigate all of the various settings and connections.  If you need some assistance to get the most out of your home router, or if you are thinking of upgrading your device and need some guidance, please send me a note or give me a call.   



Want a discount?  Like my Facebook page for 10% off your next service call.  This includes any service I offer, including the Windows 10 upgrade special in this article.  The discount is limited to one time per customer. 
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Ready for Windows 10?

9/5/2015

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Welcome to PC Tech for Hire, Montgomery Alabama's trusted residential and small business computer repair and service provider.

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Many of you may be aware that Microsoft has released the latest version of their operating system this summer, July 29th to be exact.  There are some great new features in the tech giant's offering.  However, you may want to wait, or at least be very careful, before you make the jump to Windows 10. Below are some things that you need to be aware of before you make the move.  

What's Great About Windows 10?
I have been running a preview of Windows 10 for several months now and I can say that, overall, I really like it.  While no computer program or operating system is perfect, Microsoft is getting a lot of things right with Windows 10.  Here are some highlights:
  • The return of the Start menu (well, sort of).  Many of the folks who experienced the previous operating system, Windows 8, were very put off by the Start screen, which highlighted "metro-style" apps and live tiles.  However, in Windows 10 they bring back a more familiar style start menu in the lower left corner of the screen.  It's a bit of a hybrid between the Windows 7 start menu and the Windows 8 app-driven start screen.  However, it's highly customizable and makes it easy to get to most of the things that you need on a daily basis.  Further, Microsoft gives users the option of using the new start menu or the Windows 8 style start screen. 
  • Cortana, Microsoft's digital assistant.  Cortana is a bit like Siri, Apple's voice-driven assistant.  In Windows 10, though, Cortana will be available on every device - phone, tablet, desktop and laptop.  You can essentially talk you your computer to perform searches or access information on your computer.  Further, Cortana is a learning robot.  That is, she will use what she knows about you and offer you increasingly relevant information when you ask for it.  For example, you will be able to ask/tell Cortanta, "find me pictures from last month," and she will present you with all pictures on your computer (or in OneDrive) from the past 30 days.  Or you can say something like, "Is my flight going to leave on time today" and she will be able to give you a fairly accurate answer, based on current airline schedules.  
  • Microsoft Edge, the new web browser.  A big change for users in Windows 10 will be that Internet Explorer will no longer be the default program to browse web pages on the Internet.  Instead, Edge will be the new, streamlined browser experience.  Edge will be very minimalist compared to Internet Explorer.  There will be no toolbars, icons and settings to get in the way of viewing various web pages.  However, Internet Explorer will still be installed in Windows 10 for users who must use it.  Keep in mind, though, that you are free to install other web browsers, like Google Chrome or Firefox, if you wish.  
  • Virtual desktops - Users will be able to set up multiple desktops on their Windows 10 computers.  For example, you can set up a desktop with all of your work-related icons and a separate desktop for all of your personal items.  Another use might be to set up a different desktop for each user in your home, rather than separate accounts for each user.  
  • Free upgrade for the first year.  For users who are running Windows 7 (service pack 1) or Windows 8.1, Windows 10 will be available as a free upgrade for the first year after it is released.  However, if you don't upgrade within that first year, you will have to buy the operating system if you decide to upgrade.  Microsoft began pushing out this offer for the free upgrade by installing an update on Windows 7 & 8 machines.  You may have seen a small Windows flag in the lower-right hand corner of your screen encouraging you to sign up for the free upgrade.

Should You Upgrade to Windows 10?

While I believe that Windows 10 will be successful for Microsoft, I would strongly caution you about upgrading, from your current computer, at least at first.  The initial release of Windows 10 may still have some bugs to work out which may cause issues on your computer.  It may be better to wait a few months for these to be worked out.  If you do decide that you want to upgrade, here are some things that you will need to do first:
  • Make a complete backup of everything on your system.  If something goes wrong during the upgrade process, you want to have a way to restore your computer to the way it was before the upgrade.  The easiest way to do this is to use the built-in tools with Windows 7 or 8 to create a system image on an external hard drive.  
  • Install all of the latest updates on your operating system.  It would be best to run Windows updates on your system prior to an upgrade to be sure that you have the latest security and system patches.
  • Make sure that your current software and hardware is compatible with Windows 10.  It may be that, though everything is running just fine on your current system, it may not run smoothly on Window 10.  Microsoft may release a compatibility tool which you can run to test & see if your hardware and software will work with Windows 10, but they have not done so yet.  We recommend that you install the latest device drivers for your computer (particularly video and network devices) prior to upgrading.  
  • Be sure to back up your data.  In addition to a full system upgrade, it would be wise to create a separate copy of your critical data (documents, pictures, music, videos, etc.) prior to upgrading.  Of course, you should be doing this on a regular basis anyway.

Truly, upgrading is a daunting task for most home computer users.  If you feel that this is beyond your technical ability, I encourage you to give me a call.  I will be offering a special Windows 10 upgrade service to my customers for a flat rate of $100.  This package will include all of the above recommendations.  


Want a discount?  Like my Facebook page for 10% off your next service call.  This includes any service I offer, including the Windows 10 upgrade special in this article.  The discount is limited to one time per customer.  

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    Ronnie Morgan

    Hi!  I'm Ronnie, your PC Tech for Hire for the Montgomery, AL area!  Let me know if you need my 25+ years of experience to help you with your computer needs.

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